Webshop conditions
These are the general conditions of Koffie en thee kopen, registered with the Dutch Chamber of Commerce under number 33279715, hereinafter referred to as 'Seller'.
Article 1 - General
1.1 In these webshop terms and conditions, 'Customer' means the (legal) person who buys products from the webshop via his/her account and possibly resells them.
1.2 Under Webshop, the online store of Koffie en thee kopen, on which Customers can purchase coffee and tea.
1.3 Parties can only deviate from these webshop conditions in writing.
1.4 If any provision of these webshop terms and conditions proves to be invalid or destroyed, the other provisions will apply in full. In that case, the parties will consult and agree on new provisions to replace the void or voided provisions.
1.5 The seller reserves the right to change or supplement these webshop terms and conditions. Continued use, after the webshop conditions have been changed or supplemented, will be regarded as acceptance of the new webshop conditions.
1.6 The general terms and conditions of delivery also apply to all deliveries and sales by the Seller. In the event of any contradictions with these webshop terms and conditions, the provisions of these webshop terms and conditions will prevail.
Article 2 - Offer and ordering
2.1 The seller will depict and/or describe the products he offers in the Webshop, insofar as reasonable, clear, complete and truthful. When a product is offered with a limited period of validity, the restriction is clearly stated with the relevant product.
2.2 Each offer contains the information that makes it clear to the Customer what his rights and obligations are associated with accepting the offer. This information includes: the purchase price, the delivery time, the method of payment, the right of withdrawal and the delivery costs. The seller makes every effort to deliver within the specified time (stated with the product) as stated in the description of the offer.
2.3 If the product has to be made to measure and the price cannot be determined in advance, it will be announced how the price will be calculated.
2.4 The prices mentioned in the offer in the Webshop are always exclusive of VAT, while the price including VAT is also stated. An overview excluding VAT is displayed in the order overview.
2.5 Orders are presented to the Customer in an overview. It is the Customer's responsibility to save or print this statement, which serves as proof.
Article 3 - Delivery
3.1 All items can be delivered in the Netherlands. If the Customer wishes to have the order delivered abroad, restrictions may apply. Any restrictions are displayed with the relevant product.
3.2 The delivered product must have the properties that the Customer may expect during normal use of the product. This also applies to special use insofar as the parties have foreseen this special use when concluding the agreement.
3.3 If the delivery cannot take place in the short term, the Customer will be informed of this as soon as possible by e-mail with the reason for the delay. The delivery term is a target date and can never be regarded as a strict deadline. Exceeding the term does not entitle to dissolution or compensation, except in the case of intent and gross negligence on the part of the Seller.
3.4 If the Customer has provided an incorrect or an error in the delivery address, this is the Customer's responsibility. Changing the delivery address may lead to additional costs.
3.5 Any shipping or transport costs are shown separately in the order overview. These costs are for the account of the Customer.
3.6 The Seller reserves the right not to deliver the entire order in parts, unless an additional fee is paid for part payment in consultation with the Customer.
3.7 In the event that an order cannot be delivered, the amount already paid will be refunded within 7 days to the account of the Customer.
3.8 The transport risk lies with the Seller. This includes loading, unloading, transport and storage of the product.
3.9 If the Customer indicates that too few goods have been sent, the only criterion will be the weighing note, the photo of the contents of the package or the Seller's control count. This data also provides the basis for settlement of the contracted quantity, whereby differences are distributed proportionally among the various items that may comprise shipments.
3.10 If the Customer has opted for an Expedite/Express delivery, the amount paid for this will not be refunded under any circumstances.
Article 4 - Right of withdrawal
4.1 If the Customer makes use of his right of withdrawal, he will notify the Seller of this in writing or in another unambiguous manner within the cooling-off period of 14 days. If the order is delivered in parts, the term of the right of withdrawal starts to run when the last part is delivered.
4.2 If the Seller receives the notification of withdrawal by the Customer electronically, he will immediately send a confirmation of receipt after receipt of this notification.
4.3 The Seller reimburses all payments from the Customer without undue delay but within 7 days following the day on which the withdrawal product is received back. The Customer undertakes to return the delivered product to the Seller undamaged, unused and in the original packaging within 7 days. The costs for returning the product are for the Customer.
4.4 The Seller will use the same payment method that the Customer has used for reimbursement, unless the Customer agrees to another method. The refund is free of charge for the Customer.
4.5 The Customer's right to invoke a defect in a good lapses if:
a. the goods have been exposed to abnormal conditions, or have not been treated in accordance with the instructions for use or otherwise carelessly or incompetently; and/or
b. the items have been stored longer than normal and it is likely that a loss of quality has occurred as a result.
Article 5 - Complaints
5.1 If the Customer has a complaint about the service or the purchased product, the Customer must make this known in writing within 8 days after delivery, or in the case of hidden defects eight days after discovery of the defect or the time when the discovery was reasonably possible. br> 5.2 The seller will respond within 14 days of receipt of the written complaint. If the complaint is justified, the Seller will make every effort to remedy the situation for the Customer.
5.3 Complaints do not entitle to suspension of the payment obligation of products already purchased and/or refund of payments made.
Article 6 - Payment
6.1 When ordering the product in the Webshop, the Customer must pay directly via iDEAL or in another way offered by the Seller.
6.2 If the Customer does not pay, the ordering process will be aborted. The products that the Customer has put in his shopping cart will not be reserved for him after the session has ended.
6.3 The Customer immediately reports inaccuracies in the payment details provided or stated to the Seller.
Article 7 - Liability
7.1 The Seller is not liable for acts or omissions of Customers, including the sharing of, and the content of, files, data and/or materials made available via the Seller's Webshop.
7.2 The seller is not liable for obvious writing and typing errors in the offer or the product description.
7.3 The Seller is not liable for damage as a result of force majeure, including technical failures, or an attributable shortcoming on the part of suppliers or Customers or due to the wrongful act of suppliers or Customers.
7.4 The Seller is in any case not liable for consequential damage, including pure financial loss, loss of turnover and profit, loss of data and immaterial damage, which is related to or ensuing from the services provided by the Seller and/or the use of the Webshop.
7.5 All exclusions and limitations of liability included in these general terms and conditions also apply in favor of all (legal) persons that the Seller uses in the execution of the agreement and will lapse if and insofar as the damage is the result of intent or deliberate recklessness of Seller's management.
Article 8 - Privacy
8.1 The seller protects personal data in accordance with the applicable law in the Netherlands, and only uses the data in the context of the provision of services. The personal data will not be provided to third parties.
8.2 Because the Customer orders the product via the Seller's Webshop, the Customer expressly allows his personal data to be processed for purposes such as administration, order management, delivery and invoicing, solvency monitoring.
8.3 The seller will cooperate with the provision of personal data to third parties when this is necessary to comply with a legal obligation or a court decision.
8.4 The seller makes every effort to do everything in its power to protect its systems against loss and/or against forms of unlawful use. Among other things, account is taken of the current state of affairs in technology and the requirements of good craftsmanship that are associated with it. Seller will make all appropriate technical and take organizational measures to guarantee the security of the Webshop.
Article 9 - Other provisions
9.1 This agreement is governed by Dutch law.
9.2 Disputes arising as a result of the agreement concluded between the parties and/or as a result of further agreements resulting therefrom, will be settled by the competent court in the district in which the Seller is established.
